HTML code and CSS tags- Showing in Order Email Notifications

Regular Participant
0 Votes


HTML code and CSS tags are embedded in the text of the order email notifications to customers.  I have called about this issue before to no avail.  Need assistance resolving this issue.  Below is what the customer is seeing....

Any assistance is greatly appreciated.




<p> Hi <span class="personalization" contenteditable="false">Shadana</span>, </p> <p> Thank you for your order from <span class="personalization" contenteditable="false">Level Up Business Enterprise</span>. <br> Once your package ships we will send an email with a link to track your order. </p> <p> If you have any questions about your order please contact us at <span class="personalization" contenteditable="false"></span>. </p>
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Hi !


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0 Votes


Did you ever get a solution to this problem?..."HTML code and CSS tags- Showing in Order Email Notifications"

I called tech support months ago. They acknowledged the problem and said they would get back to me. Never did.

My store is essentially unuseable due to this problem, and I'm forced to close it if they can't/won't fix it.

Any help you can provide is much appreciated.


Larry Thompson