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Has anyone seen this before? "We could not verify your authenticated Sender Address."

BruceJ258
Occasional Participant
‎07-22-2022 02:33 PM
‎07-22-2022 02:33 PM

I got this message after CC failed to send a monthly newsletter. It then said I needed to contact customer service. Unfortunately, contacting customer service is next to impossible. 

 

2 REPLIES 2
Amanda_G
Employee
Employee
‎07-22-2022 06:04 PM
0 Votes
‎07-22-2022 06:04 PM

Hi @BruceJ258, 

 

That is an error with your authentication - you will need to speak with our Account Review team to resolve this. Their direct line is 1-866-433-8499. There hasn't been much of a wait time most of the day for any of our departments, so you shouldn't have a difficult time reaching them. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
BruceJ258
Occasional Participant
‎07-22-2022 06:34 PM
In response to Amanda_G
0 Votes
‎07-22-2022 06:34 PM

Thanks Amanda, it took a while but I think we are on the way to resolving the problem. Thank you for your reply. 

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