Images no longer showing in layout or "images" but show in library.

[DaleW890]

Where did my images go? They were in my layout but are now gone and only blank place holders show up in the "images" tab but are still available and visible in the library. I have even rebooted my computer but have found no way to get them to load. Any suggestions or ideas?

[DaleW890]

Interesting, I checked your account @DaleW890 and they are loading for me. I noticed within the editor on the "Images" tab and in the layout the images are loaded from the address https://files.constantcontact.com and in the Library tab they are loaded using a different URL (directly from AWS). Would you by chance have any security software or similar that would be blocking the files.constantcontact.com domain that you would be able to add as a safelist/trusted entry? This KB article on safe-listing might be helpful as well.

[Kyle_R]

Interesting, I checked your account @DaleW890 and they are loading for me. I noticed within the editor on the "Images" tab and in the layout the images are loaded from the address https://files.constantcontact.com and in the Library tab they are loaded using a different URL (directly from AWS). Would you by chance have any security software or similar that would be blocking the files.constantcontact.com domain that you would be able to add as a safelist/trusted entry? This KB article on safe-listing might be helpful as well.