Hello @L48621 ,
If you're importing contacts via a file upload, make sure you've properly formatted it beforehand in your spreadsheet program.
If you're using a different import method, you can find links to their step-by-step instructions and visual guidance in this overview article.
Otherwise, I'd advise calling our general support so they can screenshare the Constant Contact pages and provide live, 1:1 guidance.
Support Tips
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"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
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