Issue with website built with Constant Contact Site Builder

[VincentG671]

The problem impacts the blog section only, it does not happen on other pages. It happens at specific (variable) times of the day and lasts from 30 seconds to a few minutes. When it happens, it's across all devices (laptop, tablet, cell phone) and regardless of where you are located. I experience it 3-4 times a day.

What happens is this: none of the blog pages load properly, including the main blog page (in my case ). See screenshot below. The 3 gray boxes below, regardless of your device, are empty and blinking. It happened today (March 18, 2022, at around 8:10 PST).

Could you look into this? Other websites, for instance LinkedIn or Facebook, have the same problem on occasions, usually only for some portion of a webpage only (not the whole page), but for very short duration (like 3 seconds) before it fixes itself. With the Constant Contact blog, it eventually fixes itself too, but usually after several minutes. No amount of page refreshing changes anything, you just have to wait till the glitch fixes itself. 

Thank you!

 

[William_A]

Hello @VincentG671 ,

I'd advise speaking with the Website Builder support team for assistance, as they'll have access to the back end for that system, and be able to better troubleshoot issues with websites and their other functionalities.

[VincentG671]

Hi Bill,

The issue was escalated to IT and I know they've been working on it. I will let you know in 48 hours, since this is an intermittent glitch, and it can go many hours without problems. So far, I haven't seen the issue and page loading is a bit faster. So they may have fixed it. Feel free to ask me again in 48 hours, then I will have a more definitive answer.

Thank you,

Vincent

[Frankie_P]

Hi @VincentG671

Thanks for giving us this update! Please feel free to reach out if there is anything else we can assist with in your Constant Contact account in the meantime.

[VincentG671]

Yesterday I experienced the glitch only one time, and it was of much shorter duration. Today it has been working smoothly the whole day. Thank you!