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SamuelM189
Member
0 Votes

I have to keep refreshing the website in order to get anything to come up. Am I the only one having this problem. Sometimes I just give up. Sam Maitz - 

1 REPLY 1
William_A
Administrator
0 Votes

Hello @SamuelM189 ,

 

When I checked in your account, all the pages, editors, and reporting loaded up right away and without issue for me. If you're still experiencing issues, then you're likely running into a more localized connectivity error. In that regard, I'd advise starting with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support