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FirstNameL86648
Participant
‎12-12-2021 11:29 AM
0 Votes
‎12-12-2021 11:29 AM
Cqnnot upload PDFs . This used to work. It stopped working. What is the issue?
1 REPLY 1
William_A
Administrator
Administrator
‎12-13-2021 04:22 PM
0 Votes
‎12-13-2021 04:22 PM

Hello @FirstNameL86648 ,

 

As has been mentioned by chat support previously, your issue is likely cache related as the PDFs are in fact being uploaded and are visible. Please try clearing your cache or performing some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
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