Registration Form not submitting

VeronicaH924
Occasional Participant
0 Votes

I have an event registration form that is not working for all users.  I have gotten reports that when they click on the submit button on their registration form, it clears out the information that they just entered and doesn't complete. I can't figure out why this is happening.  I have suggested making sure that pop ups are not blocked and trying different browsers. 

1 REPLY 1
William_A
Administrator
0 Votes

Hello @VeronicaH924 ,

 

After the page refreshes, are your registrants able to resubmit the info and have it go through? I experienced the issue once when testing in your account, and then each subsequent test I performed went through without issue.


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William A
Community & Social Media Support