Solved: Removing inactive email or SMS contacts - Constant Contact Community - 406196

Removing inactive email or SMS contacts

SOLVED

1 ACCEPTED SOLUTION

Hello @CORPUS ,

You can use segmentation to filter out contacts who've chronically not opened your emails. You can then further manage this segment by adding it to a list, determining which contacts may still be worth keeping (such as very recent additions based on Date Added), and then deleting all the remaining non-openers and the segment list. There's also our pre-built low engagement segmentation, which you can use to re-engage those specific contacts that rarely if ever open your emails.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1

Hello @CORPUS ,

You can use segmentation to filter out contacts who've chronically not opened your emails. You can then further manage this segment by adding it to a list, determining which contacts may still be worth keeping (such as very recent additions based on Date Added), and then deleting all the remaining non-openers and the segment list. There's also our pre-built low engagement segmentation, which you can use to re-engage those specific contacts that rarely if ever open your emails.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Support Tips

Support Tips

Social Media

"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

See Article

Support Tips

Call-To-Action Links

"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

See Article

Support Tips

Welcome Your Audience

"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

See Article