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Setting up sequence

Auxani-Marketing
Participant
‎05-04-2022 02:34 PM
0 Votes
‎05-04-2022 02:34 PM
I noticed that I chose "clicks" in order to go forward with the next email. However, no one clicked. I would like to change the click to open so that the sequence moves through. Any thoughts? Can change it so it goes through the sequence. I only sent out 2 emails so now I need to reload all opens and resend independently.
1 REPLY 1
Amanda_G
Employee
Employee
‎05-06-2022 07:29 PM
0 Votes
‎05-06-2022 07:29 PM

Hi @Auxani-Marketing , 

 

Unfortunately, we cannot change the trigger of an automated email once it has already been activated. If you wanted to use a different trigger, you would need to copy the existing automated series and change the trigger type to When a contact opens an email. 


Amanda G.
Community & Social Care
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