not able to edit library images

[JuliaMarianR]

I have uploaded an image to the library, but it has been flipped 90 degrees. I see the pencil icon to edit the image, but no editing features are available on the screen.

[William_A]

Hello @JuliaMarianR ,

It sounds like you may be running into some connectivity issues when trying to access the site, particularly a caching error. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.