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.png not being produced from .pdf file

RabbiNaftaliH.G
Member
‎11-17-2021 02:30 PM
0 Votes
‎11-17-2021 02:30 PM

.png not being produced from .pdf file. Last week & this week.

1 REPLY 1
William_A
Administrator
Administrator
‎11-17-2021 03:45 PM
0 Votes
‎11-17-2021 03:45 PM

Hello @RabbiNaftaliH.G ,

 

I looked at your account's Library, and there's definitely PNG images that have been made from your PDF downloads. If you're unable to see these images at all when viewing your Library or trying to add them to your emails, you're likely running into a connectivity issue, such as a caching error.


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William A
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