the new font is great, too bad I can't change mine

[MonteH31]

wow the new fonts on the site are beautiful...

...too bad I can't change my font and see my text at the same time because the formatting toolbar is off the screen somewhere (and has been for several months now!)

this is insulting to the customer...you have time to pick fonts, but no resources to fix the bugs in the new editor, seriously???

[Kyle_R]

Hi @MonteH31 ,

I'm interested in knowing more about you not being able to see the formatting toolbar. This isn't an issue I'm able to replicate on my end when I work in my account, or when I see one of your emails in your account. What browser do you usually use to edit emails so that I can make sure I'm trying to recreate the issue with the same setup? Do you happen to have a screenshot of the issue you're describing?

[MonteH31]

This is a known issue in the new editor, confirmed by Tech Support.  The formatting toolbar is too frequently totally off the screen and you have to scroll to locate it, meaning that the text being edited is no longer on the screen.

The suggested workaround is to use smaller text boxes (suggesting that I redesign my emails to accommodate this bug is ludicrous) and if I paste text into the next text boxes, that triggers the bug where pasting scrolls the screen.

[Kyle_R]

Thank you, I appreciate the response. I must have been testing in a version of the email that was already fixed via the workaround.

[MonteH31]

Please be careful.  I really don't like you all mucking around in my emails.  One of the chat reps hosed an entire campaign messing with my emails, despite me explicitly telling him not to.

[user513211]

I see the same issue as well.  Every campaign, every day.  PLEASE don't go messing with my campaigns to confirm it.  Take my word for it.  I do not need any additional problems with Constant Contact caused by techs messing with my campaigns.  I was hesitant to even confirm this, but the bugs are so bad, I had to acknowledge suffering from the same issue.