Welcome to the new and improved community experience!

Chris-S
Administrator

First, let me introduce myself. I’m Chris and will be managing the community experience along with the fantastic team you’ve seen answering your questions and sharing advice across the community. 

 

Your feedback has been our guiding star, and we're thrilled to announce a transformative upgrade to your community experience. Brace yourselves for a more streamlined, user-friendly journey as we introduce our brand-new "Support Hub" designed with your needs in mind.

 

Listening to You

 

At the heart of our community lies your invaluable feedback. We've carefully listened to your suggestions, concerns, and desires to enhance your interaction with our platform. Your insights have fueled our commitment to refining the community experience, and we're excited to unveil the results.

 

Improved Navigation:

Navigation has been greatly simplified. The team has spent considerable time condensing and combining to make the information you are looking for much simpler to find. 

 

  • Community Home 
  • Get Help - Visit the Support forum in "Get Help" to ask questions, and much more.
  • Events & Webinars - Attend upcoming events by Constant Contact and become a marketing expert.
  • Resources - Quickly locate all the tools available to you in learning.
  • Groups - Join and network with like minded individuals.
  • MyRewards - Complete tasks and earn points.
  • Ideas - is now it's own area. Suggest product enhancement request for other users to vote on.

 

 

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Introducing Get Help and the Support Forum: 

 

Say hello to the Support Forum, from the new “Get Help” area. Your centralized destination for all things support-related. This dynamic hub is a game-changer, consolidating key features to make your experience smoother, more intuitive, and more engaging.

 

 

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Key Features of the Support Forum:

 

  1. Ask Questions and Get Answers: Need help or advice? The Support Forum is your go-to place to ask questions and receive timely responses from experts and fellow community members. 
  2. Expert Tips and Advice: Say goodbye to scattered tips and advice. Our Support Forum gathers expert insights in one place, offering a treasure trove of knowledge. Discover practical tips, best practices, and proven strategies to elevate your community engagement.

 

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Navigating the Enhanced Community Experience:

 

To make your journey even more seamless, we've implemented intuitive navigation tools and improved terminology that was confusing. 

 

Explore the New "Resources" Category:

 

In our commitment to providing a better learning experience, we've introduced a brand-new "Resources" category. Here, you'll find curated links to valuable resources, including:

  • Help Center: Your comprehensive guide to navigating Constant Contact.
  • New Customer Success Page: Follow this quick easy guide to get started with all Constant Contact has to offer.
  • Knowledge Base: A rich repository of articles, guides, and tutorials to empower your journey.
  • And Much More: Dive into a wealth of resources designed to enhance your knowledge and proficiency.

 

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Connect in Groups and Attend Events:

 

Elevate your community engagement by exploring our new "Groups" and "Events" area. Discover common interest groups to join, connecting with like-minded individuals who share your passion. Explore constant contact webinars, live events, and access recorded sessions to stay updated and informed.

 

 

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Product Ideas: 

 

We believe in co-creation. A dedicated space for you to share your product ideas and suggestions. Let's build something extraordinary together!

 

As we roll out these enhancements, we invite you to actively participate. Explore the Support Hub, share your thoughts, and engage with your fellow community members. Your voice is our catalyst for continual improvement.

 

This is just the beginning. Stay tuned for upcoming features, exclusive content, and community events designed to enrich your journey.

 

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