We have been subscribers to Constant Contact since the beginning and truly frustrated with the service. The new design format is terrible--not user friendly, not intuitive and difficult to navigate, cumbersome. Why on earth did you change what worked.
Furthermore, for nearly 3 years we have alerted Constant Contact about a serious bug which occurs when a user misspells a word. This must happen often when one strikes the wrong key, or just gets the spelling of a specific word wrong. The service correctly points out the misspelled word by underlining the word in red. When the user selects the word, and right clicks one's mouse, a dropdown list of corrected word spellings appears. If the user selects the correct word, rather than insert the correct word--the entire paragraph in which the misspelled word was placed in disappears.
Our monthly bill is over $100 per month and we are definitely not getting our benefit of the bargain. We've run this up the support chain over the phone with promises to address the bug that have gone unheeded. After Constant Contact's many mergers what typically spells doom for a company is when you forget your customers and fail to address their needs. We are actively looking elsewhere and disgusted at the failure to address a critical bug that must be affecting ALL of your customers. How difficult could it possibly be for your engineers to fix this--clearly not a priority after 3 years of complaints from us.
Goodbye Constant Contact--you've lost a great customer.