cannot see how to contact support on your website.

0 Votes
cannot see how to contact support on your website. Please make it obvious on the website how to contact support, don't just tell me in a discussion how to do it, I want to find out in 1 second not 100 seconds
3 Comments
Chris__D
Employee
Status changed to: Open Questions

Hey @karljeffery, thanks for your feedback! I understand it's important for you to be able to get in touch with support as quickly as possible. We currently have our forms of support organized under a "Help" button at the top right of your screen when you are logged into Constant Contact. (See screenshot below)

 

I understand not everyone may see that button at the top right and wanted to see where you anticipated to find the "Help" button. Knowing this will help me make sure we can work to make getting in touch with customer support easier. 

 

Screen Shot 2018-11-13 at 5.28.58 PM.png

 

Thanks!

Chris__D
Employee
Status changed to: Voting Open
 
Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. Because Contact Us is linked in the navigation bar of user accounts we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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