[Resolved Oct 31, 2022] All Campaign Folders no longer appearing

MaryJoC83
Established Member

Not sure why I can no longer see all my campaign folders. This started today, 10/3. I cannot scroll down through to see all the folders/subfolders.Constant Contact Folder dropdown.png

Top Answer
Kyle_R
Administrator

Update 10/31: This issue should now be fixed as of this afternoon. The folders drop down will have the scroll bar, as expected and all folders will be accessible. Apologies for the issue, especially to the folks that rely heavily on the folders. Happy to have this functionality fixed.

 

2022-10-31 15_31_09-Window.png

 


34 REPLIES 34
William_A
Moderator

Hello @MaryJoC83 ,

 

It's a recent issue that's just popped up today. I've marked your account as affected, and submitted the case to the devs for further investigation. If and when there's an update regarding it, they'll notify you directly.


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William A
Community & Social Media Support
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MaryJoC83
Established Member

I must say "If and when there's an update regarding it, they'll notify you directly" is not a reassuring response. I sincerely hope this issue is resolved. Afterall, it worked in the past.
Is there a relationship between being abe to scroll through subfolders in campaigns and subfolders in the image library? Both have problems. Perhaps similar bad code was used to "upgrade" the software?

REINM
Frequent Participant

For some reason, the drop down menu with the folders will now not allow me to "scroll" down through the list to get to folders on down the list. When I try to scroll or arrow down in the drop down menu, the entire page moves down. Any ideas on how to fix this or why it is happening? I have signed out and in, restarted, updated, etc.

Hello @REINM ,

 

It's a recent issue that's just popped up yesterday. I've marked your account as affected, and submitted the case to the devs for further investigation. If and when there's an update regarding it, they'll notify you directly.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
LonnieT43
Frequent Participant

I am encountering the same issue. I can't scroll down to see all of my folders. It's making very difficult for users to access their past campaigns and templates to create new campaigns. We have branded templates for all of our users, and we can't even search "Template" to find them. Have you estimated when this will be corrected?

The fix should be applied by the end of this month. 

KimP53
Member

It's happening to me too. I reported via chat yesterday and twitter today. Very frustrating because I need to scroll to the proper folders 

KimP53
Member

Please mark me as effected to. If I can't access my folders I can't work. 

KimP53
Member

I've not been able to scroll my campaign folders for this entire week and no progress or ETA 

MaryJoC83
Established Member

I agree this is very frustrating. My only thought of a work around (and what a PITA option) is to go into manage folders and rename them so that the folders you wish to view appear first. You could at least select the folder (I would think). We shouldn't need to do that but if Constant Contact isn't working on this, then we may need to.

 

For example - my folders are filed by year, with subfolders beneath. I have renamed my 2022 folder to 1-2022 and it and its subfolders all appear. However, I am still limited by how many folders/subfoldlers will display and I still cannot scroll. 

Kyle_R
Administrator

Hello - just wanted to pop in with an update that this will be fixed and development is currently underway. We'll keep you posted! Apologies for the issue, I'm hoping to have another update soon.

PamelaH67
Occasional Participant

Can you please provide an update on when we should expect this to be fixed? It is extremely hard to find campaigns and frustrating when I spent so much time filing all campaigns appropriately. 

I agree I have many folders and it's aggravating and doesn't give me confidence. If you go to the manage folders you can find the folder you need to work on and put 1 in front of it. We shouldn't have to work around but that's what I had to do. 

DaneCooke
Occasional Participant

Hi, I am affected by this issue also, and I'm guessing there are others who have not spoken up. I have tried using different computers, different browsers, updating, and clearing the cache with no resolution.

OACP
Member

The current process doesn't give a user confidence that they can access the folders they save with ease or that the files will be there historically - it's a bit concerning!
The whole filing process and retrieval doesn't seem very robust and when you look at main folders with several saved emails within them - there doesn't appear to be a way of accessing or opening any of them? Where is the process? The leaflet on your site bears no relation to the 'users' reality.


Also, please can we have a walk through video about storing and acessing folders and can we have an easier way to find images when making a email marketing piece without having to scroll and scroll.

Colleagues have experienced crashes and lost work due to product 'freezes' when saving.

 

Recently, we have had little or no response from your helpline.

Scient-LA1
Occasional Participant

This is still not scrolling for me in October 2022!  Not in Firefox, Safari or Chrome.

I CANNOT GET TO MY FOLDERS Beyond the first 9-10.   

AndreaJ181
Frequent Participant

I am having the exact same issue. And not knowing whether this issue has been escalated to "critical" is frustrating. I use folders multiple times per week.

Hi @AndreaJ181 - I can confirm that the issue has been escalated and is currently being investigated. It may involve a few different product teams on our end, so I don't have a solid estimated fix time yet but we will be keeping this thread updated.

SAScc
Member

When on the main Campaigns screen, when you click the "Folders" drop-down button, only the first 10 folders are listed. We have more than 10. This list no longer scrolls, so there is no way to access those further down the list. This list previously was scrollable. My browser is updated; in fact, I have tried on multiple different browsers. The issue is on CC's end. 

NBOME
Occasional Participant

I am having this same problem and have been for weeks. It is extremely frustrating. Please escalate this issue and let us know when to expect a fix. Saying "it's being investigated" or "it's a priority" is not an acceptable response at this point. We at least deserve a timeline for when to expect it to be working.

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