[Resolved Oct 31, 2022] All Campaign Folders no longer appearing

MaryJoC83
Established Member

Not sure why I can no longer see all my campaign folders. This started today, 10/3. I cannot scroll down through to see all the folders/subfolders.Constant Contact Folder dropdown.png

Top Answer
Kyle_R
Administrator

Update 10/31: This issue should now be fixed as of this afternoon. The folders drop down will have the scroll bar, as expected and all folders will be accessible. Apologies for the issue, especially to the folks that rely heavily on the folders. Happy to have this functionality fixed.

 

2022-10-31 15_31_09-Window.png

 


34 REPLIES 34

When searching for a previous email under Campaigns and "folders" - the list of Folders shown does not scroll down to allow all the Folders to be viewed.  Is there a way to allow scrolling to allow all files to be viewed?

user9373665
Participant

Hello,

We're experiencing the same issue. Has anyone come up with an alternative solution or do we perhaps have an idea of when this will be resolved?

Thanks

See my comment above - You can rename your folders - preface with A, B, C or 1, 2, 3 to have the folders you want to see come up first. That only works if you have very specific folders you want to see. It's a PITA, but works.

SarahS992
Occasional Participant

Hello - the drop down window for finding folders does not scroll so one can only see the first 10 folders.  Agreed we have a lot of folders, but I cannot access folders after "M" in the alphabet.  Scrolling down should be a given.  can this be fixed?

TammyT41
Regular Participant

I'm having the same problem. Please notify me when it's fixed. 

MaryJoC83
Established Member

One other workaround - if you know WHEN you created a campaign, you can use Calendar view to get to the month/year and find the campaign. I have done this to find specific holiday campaigns to update. We seem to have a lot of them to work on at the moment - Halloween, Thanksgiving, Black Friday, Shop Small Saturday and our 12 Days of Christmas Deals.

webmasterijs
Occasional Participant

Having the same issue and I am shocked that after three weeks this has not been fixed.  Please respond.

somewhere in this thread they said end of this month. 

Logicom_Distribution
Regular Participant

Dear Team,

 

When we try to browse the various folders of the Campaings Section, it seems that the Scroll Bar here is missing (screenshot below).

Therefore, we cannot scroll & find the rest of folders as its impossible to scroll down. Please note that we tried this on different browsers as well and the problem persists.

 

Logicom_Distribution_0-1666508380226.png

 

Hi @Logicom_Distribution. We are aware of an issue with the campaign folder dropdown not working in some accounts. This occurs in accounts that have more than 12 folders. We are working towards a resolution. I'll track this issue on your account so you can be notified when it is fixed.


Caitlin M.
Community Manager
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LaurieM2
Occasional Participant

Hello,

I am having the same problem. Can you notify me as well?

 

Thanks!!

Kyle_R
Administrator

Update 10/31: This issue should now be fixed as of this afternoon. The folders drop down will have the scroll bar, as expected and all folders will be accessible. Apologies for the issue, especially to the folks that rely heavily on the folders. Happy to have this functionality fixed.

 

2022-10-31 15_31_09-Window.png

 

KevinD629
Occasional Participant

Still not fixed.

Hello @KevinD629 ,

 

I had no issues scrolling on your folder dropdown in your My Accounts page. I'd recommend performing some connectivity troubleshooting if you're experiencing issues. Also keep in mind that Mac products tend not to show scroll bars until you actually scroll via your finger on mobile devices or a scroll button on track pads and mice.


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