delivery

[DougH584]

We are trying to send emails with constant contact.  They do not get through to our client who uses Office 365.  What do we need to do?

[William_A · Accepted solution]

Hello @DougH584 ,

Here are some general best practices for delivery.

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's typically best to set up self-authentication since you have your own domain.

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.

See also:

Email Authentication FAQ