Account cancellation

[KeshiaK0]

Hi I’d like to find out how to cancel my account. As I thought this was something I’d use to grow my business. But I’ve only used it once.

[Rob_L]

Hi @KeshiaK0

If you would like to cancel your account, our billing support team can assist you with that. Their contact information can be found here: https://community.constantcontact.com/contact-support

Thanks!

Rob L.

[user68946]

If someone wants to cancel, no assistance is needed, just a simple "Cancel Account" button is enough.  Like every respectable online business does, you know.

[JeanneB72]

Hey, the extended hours for November and December 2018 are NOT working.  I just called and got a recording saying to call during normal business hours.  I agree a cancel account button like a normal legitimate business would work.  Something stinks here.

[Frankie_P]

Hi @JeanneB72

I apologize for the experience you've had with trying to get in touch with our weekend support! At this time our Billing Department does not have weekend support. I also apologize our cancellation process requires a call in to our support. This is not only to maintain account security, but to collect valuable feedback as well. These calls will only take a few minutes, and there will be no pressure to stay if you don't want to. Our Billing Support is currently available to speak to.

[user75499]

I need help to cancel account. It would be best if you automate this function so that your site is easy to use. 

thank you.