I'm told by support that sending to all@ is not supported - that this is a violation of terms to send to one email that reaches may users. I'm also told that this email never actually went out because of the all@ email address. However, your system indicates that the message sent successfully. I wasted 2 days of troubleshooting because your system showed SENT when the message was never actually sent. Stop wasting your time and mine with bad indications of success. If something I've done, intentionally or inadvertently, is a violation of your terms then you need to tell me - don't tell me that blocked violations were successful. I'm now looking for a new vendor that doesn't lie to me and waste days of my time.
Hi @SteveB5692 thanks for sharing this feedback with us! Because Constant Contact is an opt-in service that requires permission from the individual contact to send, our system will not send email to role addresses as these are usually designed for distribution to a group of people, like a department, team, or even a whole company. In fact we have this article in our Help Center that shares further details on using role addresses within Constant Contact. With that said I have taken a closer look at your account and can see you recently enabled self-authentication. Is this the email server configuration you're speaking of?
Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.
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