I was automatically bumped up to the next tier pricing when I accidentally uploaded over my current billing contact limit. After deleting my contacts to under the limit (50,000) it did not bring me back down to the previous billing tier. Furthermore, I had not option to select the previous billing tier. I called in and the rep said I had to call in to bring my billing down a tier. I should be able to do this on my own, if not be done automatically by you. I feel like this is deceptive because it would not even show my old tier after bringing my contacts back down to previous levels.