I just made a six-month billing payment, and got billed twice. I'm certain that "it is probably user error."
It would be very helpful to have a button that says something more like "make payment" instead of "edit billing plan." Then, from there, have the options. It would be clearer and simpler, in my opinion.
In alliance with our Idea Guidelines, feedback regarding our billing policies will not be open for discussion here in the Community. Discussion of billing policies are best suited for our billing teams as they can often be specific to individual accounts or involve sensitive information. Please see our article containing our Prepayment Guidelines for information surrounding how prepayment works.
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