Contact details displays only the first 50 lists after an action

[EdwardD203]

I had to open in Chrome to see "view" options so I could see more than just the first 50 contacts.

[PhilP2]

It's very confusing to be editing mailing lists on a particular contact and have the selected lists seemingly disappear from the contact. Selecting Contacts and doing a new search usually refreshes the list and restores it, but it's disconcerting. Even more disconcerting and also frustrating is when the list of available mailing lists to select is truncated in the pop-up window for selecting the lists. Again, I'm having to select Contacts, do a new search and go back into the particular record to have the proper lists show up. Not sure what's happening, but it appears there's a limited amount of editing that can be done before the website overloads and stops refreshing properly. :-(

[AliciaM74406]

Hello,

Thank you for this feedback. I apologize for any inconvience this may have caused. This issue has been passed along to our engineers and I have opened a case to have you notified when we have a resolution on this. 

[OMSMontessori]

Hi there, Sometimes when I go to add contacts, some of my distribution lists won't show. For example, often, any distribution list starting with the letter "p" or later won't appear to be an option. This means I can't add my new contact to any distribution list that starts with p,q,r,s,t,u,v,w,x,y,z. Sometimes, I can manipulate the system (so go out, try again, use a new browser etc.) and then then the remaining distribution lists will be visible... but obviously this isn't convenient and I'm assuming this is a glitch in the system. Thank you for your attention towards this.

[Hannah_M]

Hi @OMSMontessori

I am sorry to hear this is happening. We're looking into this issue from our end. Can you help with some additional information?

• What browser are you working in?
• What operating system?
• Can you check to see if your Java is up to date?

If you would like I am happy to leave a case open in your account to have you notified when this is resolved or we will update this thread. Just let me know!

Thanks!

[OMSMontessori]

Hi,

I use google chrome, but if it is giving me trouble, I will try firefox too. My Java is up to date. Thank you for looking into this. The same thing happens on coworkers computers too.

Thanks,

Kendra

[Hannah_M]

Hi @EdwardD203

I am sorry to hear you are running into this. We're working on getting this resolved but the trick for now is to exit and reopen and you should see all of your lists. I'll update this thread when we have a resolution but at this time I do not have a timeframe to fix.

Thanks!

[StuartO]

I'm in the process of updating contact information and when I go to change the list that the contact is in, it doesn't give me the full list to select from. I end up having to refresh the page a couple of times for it to work. I also ran into the issue of it not saving contact information after I input it. Just wanted to let you know! Thanks

[RobinE679]

I always have trouble adding existing contacts to a new list. I will do a search on a contact, find and click on them from our master contact list. Then I'll go into their individual info and 50% of the time, I will go in to add a list to their profile and the list does not show up in the list of options. So I have to refresh the page, which takes me back out to the master contact list so I have to search for the person AGAIN and then click on them and next time I go to add them to a list it appears as it should. This happens to me often. Is there a way to prevent this double effort?

[Hannah_M]

Thanks for posting! We're working to get this resolved but for now the trick is to use the favorite star option to flag the lists you can't see or to refresh the page. I'm sorry for the frustration!