I was very disappointed in the lack of robustness related to setting up Users. Only three types are available, and provide no granular selection of capability. For example, I would have loved being able to define different Account Managers having a variety of allowances - one can create and publish, while another can create, delete, and publish. Given the new world realities, we are hiring third-parties to maintain our programs, and they do not need to be able to delete our contact or our mailing lists. Nor do they need to be able to see our billing details. This is TMI for outsourced companies. I hope this makes sense, and is considered a reasonable expectation in 2021.
I'm an owner of a business and owner of the constant account...I only wanted to add an admin as a user in constant so he can add contacts when we get new clients...its an admin task ....but i didn't necessarily want him to have access to campaigns ...so i don't like that you don't have that option. i just made him a mgr w access to both since its the only way to give him access to contacts.
With the change to MFA, I am going to set up multiple users on our account. It would be so helpful if more than one person could manage payment details and user permissions. What if the account owner is out of the office? It does not make sense not to have backup person with full access. Your customers should be allowed to choose their account permissions based on their team structure and security needs. The current single-owner policy is very limiting.
There needs to be a role where a user can add/delete email addresses, send out campaigns but not have access to restricted account info (ie billing). It would be great if there could be an Owner Role that has full access and then a similar role restricting certain functions on the account.
I need my employees not to be able to copy my contacts lists, or take it with them. But to be able to imput contacts into my mailing lists. Many thanks.
At this point (April 2022), the account manager role gives ability to export emails and campaign creator cannot publish.
We have roles in company where we want folks to create campaign and publish it to a list but not have ability to export the email list we have curated with effort.
So need some fine tuning of permissions here.
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