In the "contacts report" for "contacts unsubscribed", it would be really healpful to include the campaign that an unsubscribe came through in order better understand when and why contacts are unsubscribing. Additionaly including the "date unsubscribed" and "reason unsubscribed" would also be helpful. Adding these fields tot he report would help us to get an better birds eye view of why we are losing contacts. Only having access to these details when looking in a specific campaign limits visibility of larger patterns.
I find it helpful to see why someone has unsubscribed to our emails, however, the only place I can find that information is on the Campaign page under the campaign that the individual actually unsubscribed from. Our company has a few people that create and mail campaigns so it can be very time consuming to find these, especially if an individual unsubscribed from an email that was sent a while ago. It would be great if the reason they give could be associated with their email address, then when I look them up I will see that they unsubscribed, the date and also why they did so. Thank you for your time and consideration.
We apologize for the delay in our response but thank you for this feedback! We are updating the status of this request to add better insight into your feedback. We can't guarantee a commitment to deliver on the idea but should indicate some awareness that we have heard your feedback and are continuing to collect both requests along with use case examples.
You are correct, at this time the campaign a contact unsubscribed through is currently only available through the campaign reporting or the engagement tab of a specific contact's details. This is however a great feature request. We are updating the status of this request to add better insight into your feedback. We can't guarantee a commitment to deliver on the idea but should indicate some awareness that we have heard your feedback and are continuing to collect both requests along with use case examples.
The list of those unsubscribing does not include the reason (if one was given)
This would be useful
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