Oct 21, 2019 12:19:36 PM
Thanks for all the feedback on this. As Candace mentioned above, we've made improvements that will allow for the editing of an active step to allow you to make changes on the fly. This article goes over the steps if you'd like to see how it works.
you can't edit a pre-published autoresponder series now? why? used to be able to.
and you can't duplicate earlier emails like used to be able to.
you've made the autoresponder series worse. fix it please!
All I needed to dp was replace a link inside one of my emails with a new CC survey. The old format was very flexible in that respect. VERY UNHAPPY with the new format.
Thank you for reaching out to us with the feedback on our Automation Campaigns. I'm sorry to hear that your experience while using this tool has been frustrating. Are there any other edits you tend to make other than fixing links in the email?
For the most part I send at least 6 test emails to make sure things are working before I activate a campaign, the problem is that you can't test data being captured by forms until you activate the campaign and because we are integrating with a third party app, there are lot's of things to test and for some reason, when we copied a previous campaign (that we had already tested the links) it didn't come in with the links active. We assumed that once we tested something in a previous campaign that we didn't need to test the links again.
agree I send a welcome email of workouts that change each month and it would be awesome to change out the links.
Guys, why can't we edit automated series anymore! This is absolutely impossible! I need to edit an automated series as I could do previously, I need to be able to add further emails and change the existing order of emails within an automated series as I could do previously, AND I need to be able to copy emails from old automated series - as I could do previously. I am seriously considering moving to another provider, This is terrible!! Change back to the old way please!!!!!!!
MonicaF760 - I have the exact same thoughts. I think Constant Contact is working to fix it.
I used CC about 10 years ago for a nonprofit organization, and I remember that happening then. I just rejoined today.
Wonder if it can be changed, it's time!
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