My suggestion is you make it work because currently it sucks.
Why even have an integration button? Customer service call for half an hour waiting until anyone answers and tells me we can't fix it.
Chat help, same thing...we are currently researching...blah blah blah...
Just refund my money please, until it gets fixed.
Thanks for sharing this feedback with us! We apologize for the experience you've had with importing your contacts. We have taken a look at your account and can see this is a defect you're experiencing. Because this is not something not happening to all users it does have to be troubleshooted on a case by case basis. In fact, is your pop up blocker enabled? What browser are you using? Does incognito/private mode work? In the meantime, we have tracked this in your account and added you to our queue to be notified when it is resolved. The workaround we also suggest is to safelist "ui.constantcontact.com" in your browser pop up settings. This will allow the pop up window to appear.
As for a billing refund, we can see you were able to speak with our Billing Support directly about this. If you have any further questions we do recommend calling back into our Billing Support directly.
Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.
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