Have robot send me to the specific area I need

[LauraA82]

Whenever I call it is usually because I need help with a survey (lately). The automated system sends me to support, I tell them my problem, then they have to transfer me to someone with surveys. Maybe go directly there to begin with.

[Patrick_W]

Thank you for the feedback @LauraA82,

We'd like our automated system to be sending you to the correct person too!  Do you know what you said to it regarding your survey that sent you to the wrong place?  I'm happy to share this feedback with the team who works with that system.

[Candace_M]

Thanks again for letting us know your feedback about our automated system. At this moment in time we will be marking this as closed. If you have any more feedback feel free to reach back out at any time.