Help Center

0 Votes

The AI help center 866 618 5420 does not recognize the name and last name. Also, does not recognize the full sentences. Really frustrating. Getting a person to "talk" and provide support is taking 30 to 45 minutes. Unacceptable.

3 Comments
Frankie_P
Moderator

Hi @HeniekK

We apologize for not being able to connect with our support as easily as you should! The interactive automated voice system not recognizing the first/last name or phone number when calling in is an experience we are continuing to troubleshoot. We ask that you, and any other user this is also happening to, please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and the following details:

  • What was the day/time of the call?
  • What telephone number you were calling from?
  • What was the first/last name you gave to the virtual assistant?
Frankie_P
Moderator
Status changed to: Gathering Information
 
Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.

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