IT'S FRUSTRATING

[KatrinaE4]

Every month, we get bugged by Accounting to generate a payment receipt for our CC subscription. We have opted in to receive Payment receipts under My Account. This has been an ongoing issue for a year. We have contacted Tech Support and Customer Service and all they ask us to do is resubmit the Payment Opt-in and wait the following month to get a receipt. They never fixed our issue. We have multiple accounts with Constant Contact and we're experiencing the same problem. It's frustrating having to do this for every single account that we manage.

[Beatriz_R]

Hello @KatrinaE4,

I apologize for the frustration and appreciate the feedback. To clarify, are you wanting to receive automatic receipts/invoices or are you having trouble when you manually try to e-mail it? I want to make sure we are on the same page before passing this along.

[Frankie_P]

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.