Date: January 4th, 2021
I don't even know how to begin with this situation. Since July 2020 , we signed up for the Market Manager program. We signed up for the $310.00 / month plan. We've been through at least four experts regarding our needs, and were assigned to each one by the same supervisor.
Precision Products Co., Inc.
I'm very shocked at how I've been treated by Constant Contact. Being a long time email customer signed up for their Market Mgr program. You'd think I was exaggerating and how this could not happen. In short, same super keeps apologizing then hooks us up with a new rep, they canceled appoints, make claims that they sent emailed replies-- no evidence of sent emails. Blows my mind how as large company like this could have such little regard for their customers! Dave Morton
I've spent so much time on this issue at hand Wolfgang K who works for your company knows it well. I don't know, I'd like to send your CEO a message--- maybe she'll listen.
Hi @DavidM4963 thank you for bringing this to our attention! We truly apologize this is the experience you've had working in your account. This is not the experience we want users to have! I have taken a look at your account and can see you were able to speak with our Support about this yesterday as well. In fact this agent has submitted a ticket directly to the appropriate teams on your behalf. Are you still in need of assistance with connecting to one of our Personal Marketers? It appears on of these agents did attempt to both call and email the email address on file yesterday.
Hi @DavidM4963. We did not hear back from you regarding your Personal Marketing experience and see you were able to connect with our teams after posting while also working directly with our Personal Marketing team for a bit after your original post. We hope you are feeling successful in your account and welcome any further feedback surrounding our product.
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