I must have access to my billing records and your site fails to provide a copy of the past years billing, and no explanation of the current bill. I expect to know what is billed all year and for the future if I decide to keep this service. thanks
I would also like to see an invoice as well. Not just a payment transaction. We've been with you all for a few years and it saddens me that a company such as yours cannot produce a simple invoice.
Why can't you people just have a normal monthly invoice like everyone else?? A simple 8.5"x11" downloadable PDF, ranging the from first day of the month to the last day. How hard can that possibly be??
This SUCKS! I can't generate a statement that says I just prepaid for a year and did not want to include the two months we have left on our account. This should not be rocket science. I have written this down on my calendar for next year when our money runs out. I won't deal with not being able to generate a statement again.
Hi @TheresaS712 thank you for reaching out with this feedback. The good news is you can locate copies of your invoice through the “View Billing Activity/Statements” button under the My Account section of your account. This is where you can select the time period you are interested in and view its invoice with details.
If you have any further questions on your billing details, for your account security we suggest contacting our Billing Support directly.
It would be nice to have explanations of the charges and credits. I have no idea why some months were only $3.50. I have no idea why we were credited $5 in December 2020. I have no idea why we were being charged $14 a month in 2020 and then a few months ago we started being charged $16 a month. We never see an invoice, but the list shows invoices with numbers.
Simply put, your approach to invoicing is terrible. We find ourselves in a situation where we don't have an invoice that matches the charge you made to our credit card, and our accounting department REALLY doesn't like that. You should issue an invoice every month that matches and details the charge that was made for that month. This is a very simple request that many of your customers would benefit from. Please make this happen.
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