Please support foreign characters

Please work to support foreign characters. Chinese audience is a sizeable chunk of business and for such a large email management tool it is strange that you cannot support it. thanks.

Top Answer
Kyle_R
Administrator

Hello,

 

We are considering this idea to be implemented. Most of these comments were due to the limited support to foreign characters in our legacy editor. With the retirement of that editor, we no longer really have issues with supporting the characters mentioned here. Non-English languages, em dashes, curly quotes, etc. are all displayed as expected. One exception to that may be right to left languages which could run into some alignment issues.


71 Comments
DemocracyChain
Frequent Participant

A client asked for a  ▶ in the subject line. It reverted to ascii code when saved and sent bare ascii code. Can't we get support for some symbols that have been tested and safe for years? I have to tell the client that we can't meet their request because we use Constant Contact.

JMBDavis
New Member

Hi. We are very happy with Constant Contact with one exception--lack of support for languages other than English--especially those with non-English characters. We cannot use non-English characters in the subject line at all. And with a language read from right to left (eg--Hebrew) the formatting of the content is a horror!

 

It's a global world out there Constant Contact. Get with the program!

 

Due to this, we are currently looking to migrate to another solution. Sorry to have to go but we must meet the needs of our business.

 

 

MakhzoumiF
Participant

Anything new regarding supporting Arabic language ?

ClaudiaL52
Occasional Participant
Can we add Chinese Language to the subject line? it's frustrating for my clients in China that they don't know what is it about when my subject line is in English.
MariaI62
Established Member

It's the most ridiculous issue. What kind of program just doesn't allow a vital piece of punctuation? It's like not being able to use a question mark. I can't believe we even are experiencing this issue. I can't believe how many posts about this I've seen on this forum and still nothing has been done. We need an em dash, en dash, and I would really, really like for you to allow us to switch from straight quotes to smart quotes!

MariaI62
Established Member

How is it that Constant Contact is supposed to be a great email distribution program and it doesn't allow for the "em dash" or "en dash"? I've had to resort to *gulp* double hyphens!!

 

Has anyone there taken a grammar or writing course? Have you read all the comments on your boards about this issue?

 

The em dash is a vital piece of punctuation. I use it daily. Even your forum boards allow for the use of an em dash. However, even copying and pasting won't allow us to use it in our email campaigns.

 

I can't believe I even have to post this... *sigh*

ChloeLast
Occasional Participant

Any new updates to this? I hope you can support Arabic language very soon.

ChiamakaChichiO
Participant

It is so confusing that you do not support a language spoken by over 420 million peole but support languages such as the Occitan language spoken by about 1.5 people in southern France. Any there any plans to support Arabic in the future?

BethH65255
Participant

I agree.  We really need to have the ability to have icons in the email subject line.  Any updated status on this?

MichelM0
Occasional Participant

 We really want this too. 

Updates
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
Announcements
What's New?

See the latest Constant Contact product release notes and updates.

Learn More