Re-queue a contact who has already received the series

0 Votes

I understand that once a contact has received an email or an automation once, they won't recieve it again, even if they are removed from a list and then added back on. However, this is a problem for me because I cannot continue to test whether automated series are working if I made a change to them or a change to how they are generated/connected thru my website because I've already tested it out before.... My request is that the email for the account be allowed to receive the emails repeatedly for testing purposes or some other work-around. Hope that makes sense. Thank you, Laura

2 Comments
Caitlin_M
Administrator
Status changed to: Voting Open
 
Caitlin_M
Administrator
Status changed to: Acknowledged

We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line in order for it to be more easily found. While the initial suggestion mentions an account user's email, we believe this could be useful for any email address if there was a reason for them to receive an automated series again, not just for testing purposes as mentioned above. This makes the idea a little more open to any improvements and not limited to only account users. We can't guarantee a commitment to deliver on this idea but should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

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