Been a customer since 2005 so 17 years! Loved Constant Contact- Unfortunately I had to cancel my plan because my business switched web developers and out new web developer had email campaigns already included in out business package. SO why pay for 2 when i already had a plan set up with my business.. I called to cancel and because I paid for a 6 month plan, they wouldn't let me cancel and they wouldn't credit it me back my unused balance of over $300. It's so frustrating. I was hoping for being such a long term customer they'd honor it but nope. I was sad to cancel but now not so much. So disappointed.