Refresh-Lost Work

0 Votes

While compiling our newsletters, the site frequently gives the "oops" dialog box forcing a refresh and causing us to lose any work done since last saving and sometimes even that work is not saved. The save button also frequently becomes unavailable while working which forces a reload/refresh of the page. While I have gotten in the habit of saving after Every. Single. change I make, these refreshes waste a lot of valuable time. A newsletter that may take me 2 hours to compile working straight through can often take up to 4 hours because of material lost or time spent copying, refreshing and pasting.

Status changed to: Open Questions

Hey @MavOrgs, thanks for your feedback! This is definitely not a normal issue and I want to see if we can figure out what's causing it. Are you copy and pasting any content into your email? If so, where are you copying it from? 


Has this issue occurred when creating an email from a brand new template or only when you copy from another campaign? 


Lastly, are you editing your email on a wifi network? If so, can you see what the speeds are by testing them at 

Status changed to: Closed - No Action

Because we haven't heard back from you with the requested details we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. Thank you for taking the time to post in the Community!


I just had the same issue and lost 2 hours of writing in a new Custom Landing page. I feel very frustrated.  I have now learned NOT  to compose in CC, but to only cut and paste into it.   I had saved it several times over the hours and now none of it is there.  


I tested my speed and it shows 54.1 mbps. 

I was not cutting and pasting from anywhere. 

This is an original campaign and not copied from another


Is there any way to recover what I have lost??? 


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