Having to go to customer support to remove YOUR logo on a paid account
This is plain BS. I set up multiple drip campaigns which took a ton of time and then the owner of my company said he wanted the CC logo removed from them. I serached and saw I had to contact customer service to get it out of the email footer. So I did and the answer I got from the CSR was that it will only apply to NEW emails. Anything "already sent out" wouldn't change. I have email campaigns set to deliver but they haven't "already been sent out" but I was informed that once a series/campaign/drip sequence is live "there's nothing you can do" and I would have to cancel the entire sequence and rebuild it. BONKERS!!!
This doesn't feel like its a technical issue but a BS hurdle you've put in place to ensure your logo is sent out in emails from PAYING customers.