Remove contacts from an automated series after replying to an email

[KevinK7290]

Please add optional capability to cancel series when client responds. THX!!! Kevin

[Rob_L]

Hi @KevinK7290,

Thanks for the feedback! While we don't currently have the option to cancel a series for a specific contact, if you have a list that is only being used for the Auto Responder series in question, you can remove the contact from that list and they will not receive any more emails from the series. They will still show up as queued until their next scheduled send time, but before sending any emails, each AR series confirms that the contact is still on the correct list, and if not, it drops them from the queue without sending. Hope that helps! Either way, I will track this feedback, and this idea will remain open for voting.

Thanks for using Constant Contact

Rob L.

[Caitlin_M]

We are updating the status of this request to better understand what is meant by a client "responding". Would the reply be a response to the sender from within their email client (done outside of your Constant Contact account) or some kind of action taken through the email (clicking on a link, responding to a poll, etc)?