Hello, I am incredibly impressed with the level of service I have received form Constant Contact and tell folks all the time it is the best company I have ever worked with. However, that being said there is something I need or else I will be looking elsewhere for service(I HATE SAYING THAT). You need to include a column in the reports section that we can export. We need to be able to see the engagement level of our customers so we can order them from greatest to lease and vice versa. From a sales perspective this is a must. I can remove hundreds from my list that have never opened an e-mail or I can call the folks in person that have opened everything I have sent. Without this ability I am missing HUGE opportunities to know who is hot and who is cold. Please do this ASAP, I have been asking for 6 months and have seen nothing yet. I DO NOT WANT TO LEAVE CONSTANT CONTACT! Please!!
Feb 4, 2022 10:15:23 AM
Hi everyone, thank you for your patience as we looked into this! Because many of the requests made on this thread are currently available through contact engagement, so we are going to close this idea. Please feel free to continue voting and commenting on any of the other open ideas to let us know what you would like to see.
Just an addendum to my earlier post.
I'm continuing to use these features, and instead of feeling more comfortable or understanding these changes, I'm just getting more frustrated with the lack of features that I used to have. Even gaining familiarity with the new changes is not doing anything to make these changes any easier to use.
I feel that the layout of an individual's Contact information is extremely unsatisfying. The most important and largest section of date we use (the interactions by a single contact with all of the emails we send them, as explained in my post above) is confined to a small scrolling window on the right side of the screen. Meanwhile, the contact's name, phone, lists, etc, takes up the lions share of the screen. Why couldn't this be reversed. The layout reserves what should be the smallest block of info for the largest section, and delegated the largest block of info for an area so small it requires it's own inset scrolling window? What was the common sense in that?
With the large font size and inordinate amount of white spacing between fields, it reminds me of when you tell a student that they must turn in a three page typed report, and they attempt to fool you by using double space typing & larger margins in order to make what's really only a one page report into a three pager. That's the most apt description I can come up with, because I see absolutely no reason for the increased spacing and font sizes other than 'it looks good'. It doesn't, honestly, and is making our lives harder due to the reduced amount of reporting area. We want those numbers, reports, and lists available, and in a usable, fuctional, compact format.
To add insult, today I got an emailed survey asking me what features I consider most important of the new changes. Why wasn't that survey sent before these changes were implemented?
Totally agree - it used to be so easy to add new contacts to a specific list - ---- now it's ridiculously difficult - way to totally screw up something that was simple
I am disappointed that I no longer have the ability to check what and why an email bounced within the specific person's contact information page. Instead I have to look at each sent email to see if that specific contact received the sent email. This makes no sense, and I sincerely hope this issue will be corrected immediately.
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