Slowness when accessing Insert Image library

In campaign creation, I can only scroll so far in the image sidebar.  

 

I CANNOT ACCESS ALL OF MY IMAGES, DESPITE THEM GOING AGAINST MY QUOTA.

 

This issue has been reported previously.  When will it be FIXED?

 

Also, the extended wait times for Chat support are ridiculous.  

 

PLEASE PLEASE PLEASE fix these bugs.  Hire more chat reps and hire more software engineers (AND MORE QUALITY TESTERS SO THESE BUGS ARE NOT RELEASED TO PRODUCTION)

6 Comments
KellyG05001
Occasional Participant

Hi, just wanted to share feedback on your latest updates. The image editor now takes forever to upload and edit images. Last week it worked great. 

Frankie_P
Moderator

Hi @KellyG05001

 

Are you having this experience when working with images through your campaigns? Or directly in the library section of your account? Is it happening if you try working in a different browser or even a private/incognito window?

Frankie_P
Moderator
Status changed to: Gathering Information
 
Frankie_P
Moderator

Hi @user513211

 

Does inserting your images into specific folders help you load images that may not be currently displaying?

Frankie_P
Moderator
Status changed to: Gathering Information
 
benchmark_school
Regular Participant

I second this comment. When I am working on a campaign, and I try to add images to it, everything about it is slow. It's slow with the image library opens, it is slow when I click on the "upload" button to add new images, it is slow to upload the images, and it is slow to actually insert the images once I have selected them. Frustrating. 

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