Your processes are so buggy or tricky, they are time intensive. I should have been able to simply send my 3 column xls and be done. Instead I have have to contact support, try it several different ways. Nearly every time I edit my web site, or start an email campaign, or here, upload simple contact list files, it does not work. I spend hours fiddling with it, call support, often they can't fix, come up with a work around. I am sorry, your platform is to buggy or tricky and time intensive. You had best credit me some of my months back for my trouble, I will just have to look for something that works. Colleagues and friends tell me works.