Website Builder Support Experience

[AlisonB54]

Mark from web design disconected our call. I am extremely upset. I called for help and was kept on hold by the rep named Mark only for him to disconnect the call after 42 minutes.

[Frankie_P]

Hi @AlisonB54 we're sorry to hear this is the experience you've had with Builder support! Are you still in need of help with your account? If so we would be happy to submit a callback ticket to this support team on your behalf. We ask that you email us at social_support(at)constantcontact(dot)com from a verified account email address with your username, contact name, phone number, and email address. Please keep in mind these call back requests do have a turnaround of up to 48 business hours.

[Frankie_P]

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.