I always use your weekend support service as I have no time to do so over the week. Today Stephan helped me with a problem caused by your new format which takes up to much of my AOL screen. In talking with him he told me you are closing down Sat. and Sun. support services. I urge you not not do this. I cannot believe there are not other people like me who need weekend support. Why not have more limited hours but keep Sat. and Sun. service? Please. The weekend support people are always great. Thank you.
Amen. Then, on Monday, the responses take until noon (in my case).
I can not believe there is no weekend support? I will be looking for a new provider that provides customer support. Poor choice in reducing support.
First, I just read a post that says you are closing Sat & Sun support services - this is BIG MISTAKE. One of the reasons I use Constant Contact (for years), and tell everyone about your great support, is your 24/7 availability. PLEASE don't lose it! KEEP WEEKEND SUPPORT!
Next, as much as I love Constant Contact, these 3 fixes would make it even better:
Thanks for considering these fixes. Hope you can make them soon!
Great 24/7 customer support (IE: with actual humans is THE reason I have been so loyal to Constant Contact. Why not just reduce staff and have longer wait/hold times on the weekend? Then at least your clients wouldn't feel abandoned when in a crisis and on a deadline.
So my account was suddenly deactivated while setting up an autorespond series on a Saturday. I'm a 7 day a week retailer and often do my emails on weekends. There is no one to reach out to with help on my account. Extremely disappointed.
I only send three or four newsletters a year, and today Saturday was one of those times. As usual I was having trouble with the editor, and when i called for support there wasnt any! You can look at my oct newsletter and see that the photos are all centered, but when you send a preview copy out they had all shifted to the left. (I used my account) Very disapointing that your support is no longer functioning on saturdays
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