Thank you for taking the time to reach out and provide us with your feedback. I do sincerely apologize about this entire experience. I will pass along your feedback regarding our integrations. Which third parties were you looking to connect to?
Regarding the refund for your prepay balance, Constant Contact's billing policy is that we are a non-refundable subscription service. Customers can cancel their accounts at any time by contacting the Billing Department, however there are no refunds for any fees paid. When a prepayment is made through the account, a statement displays on the prepayment plan selection page that states that payments under a prepayment plan are non-refundable deposits on the Constant Contact account and will be used to settle future monthly invoices. This statement also appears on the Verify Selections page where the prepayment plan details are agreed to and the payment is submitted.
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