Within the Unsubscribed Contacts List, there should be a column showing the unsubscribe date and we should be able to sort by this column. There should also be a column showing the unsubscribe reason (if given), doesn't have to show the entire text of the reason just a partial would be helpful, we can click on the contact to see the full reason if the partial is intriguing enough. Leave the other columns, it is helpful to see when they subscribed as compared to when they unsubscribed. Or even give column options and let each client have the option to customize their views by choosing the columns they want to see.
This would be so very helpful ! Is there any report across campaigns that lists unsubscribes with dates and reasons currently? Looking at each campaign piecemeal really isn't very meaningful without having the big picture. Exporting single reports to external files and then merging hundreds of files is a ridiculous burden on the customer.
Hi @MarjorieV5, I'm sorry we don't have a cumulative report that pulls from multiple email campaigns at this time. We are, however, gathering feedback for our engineers on this request. In the meantime, you can allow those who unsubscribe to record their opt-out reason by turning on this option in My Settings. Here's a helpful resource with the step-by-step instructions.
I don't like having to export the unsubscribes report every time I want to see when someone unsubscribes. That's a lot of work to find one person. Please put a column on the page with opt out date. Thanks!
As a workaround you can use the 'Last date modified' for the unsubscribe contacts to figure out when they were unsubscribed. If they are still in an unsubscribed state, the 'last date modified' would be the date the contact went into unsubscribed status.
Today, an email campaign had 12 unsubscribes, so I noted them in our CRM, Salesforce, check marked each contact in Constant Contact, selected "Manage Tags" and noted them as "Handled".
Now, there is 13 unsubscribes, and I can't tell which one is the new one and which ones I've already handled. I have to open them individually to see if they have been handled. This is VERY annoying and inconvenient. This was a nightmare on another email campaign since there were several new unsubscribes over the course of 2-3 weeks.
There needs to be a capability, such as a line through the email same as deleted emails on the bounced list, so I know which ones I've handled/noted in my CRM.
Thank you for your time and consideration.
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