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Status:
Acknowledged
Submitted on
03-01-2023
09:29 AM
Submitted by
MonteH31
on
03-01-2023
09:29 AM
The TAB key no longer has any effect in campaign text and all of my bulleted lists have been hosed. What the heck are you all doing over there? STOP SCREWING THINGS UP! PLEASE! Reloading, copying and pasting, copying and pasting plain text, nothing resolves the inability to TAB or make a simple bulleted list. I mean c'mon...how did this get screwed up??
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Every single time we need to verify our Constant Contact account, it is confusing. This is because you put the text box to enter the code BEFORE the box to send the code. It would be dramatically simplified and far less frustrating if the "send code" box was to the left of the "enter code" box. So many programs send the code automatically that this is not intuitive.
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Status:
Gathering Information
Submitted on
09-11-2022
06:03 PM
Submitted by
JennaW87
on
09-11-2022
06:03 PM
USABILITY ISSUE
I created a color for a font. Then could not apply it elsewhere (by a brush icon and click). When I tapped on the color, it did not show me the code. I HAD NO CODE REFERENCE TO BE ABLE TO USE IT ELSEWHERE. I had to go back into Advanced ... and move the colors to approximate the same color (could not get exact) and then write down the code so I could RE-ENTER it for other purposes. VERY LABOR INTENSIVE.
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Status:
Closed - Not Enough Information
Submitted on
02-06-2023
11:35 AM
Submitted by
Jeffn254
on
02-06-2023
11:35 AM
There is no option in the account settings to do so, contacted chat and they said to call. Calling takes too much time. Why isn't this a simple option to select within the account?
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Status:
Closed - Implemented
Submitted on
11-29-2022
03:59 PM
Submitted by
JulieW751
on
11-29-2022
03:59 PM
Please bring back the campaign thumbnails! It is so much more difficult to go back and find previous campaigns now that there is a generic icon for all of them.
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Status:
Closed - Implemented
Submitted on
01-27-2017
03:23 PM
Submitted by
LMcNulty
on
01-27-2017
03:23 PM
It would be extremely helpful if I could type a couple words to search for in past campaigns. Then I could easily locate the different emails we have used to market past events we are repeating. Thanks!
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Status:
Gathering Information
Submitted on
02-09-2023
01:05 PM
Submitted by
DanielleY09
on
02-09-2023
01:05 PM
Please consider amending the quiet hours for the morning to allow for texts to be sent by 8am.
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Status:
Closed - Does Not Meet Idea Requirements
Submitted on
08-30-2022
04:35 PM
Submitted by
WillD403
on
08-30-2022
04:35 PM
The new update is horrible. In fact, I'm so enraged with it (i.e. cannot put out my newsletter as copy and paste functions no longer work - and solutions provided by support team don't work either) that I will be petitioning my boss to move to . Shame on you.
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Status:
Closed - Implemented
Submitted on
10-07-2022
11:05 AM
Submitted by
KimP53
on
10-07-2022
11:05 AM
Can you fix the campaign folder coding I can't scroll to my campaigns this entire week.
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Status:
Under Consideration
Submitted on
04-02-2021
12:11 PM
Submitted by
BrickStreet.Com
Need the ability in the new Survey page feature to add skip logic functionality to questions. This is currently available in the legacy survey tool. The legacy survey tool should continue to be available for use until current functionality is available in the new survey tool.
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Status:
Closed - No Action
Submitted on
08-23-2022
06:13 PM
Submitted by
RussellW03
on
08-23-2022
06:13 PM
My biggest complaint has been when you edit a text block it randomly just disappears and you have to undo repeatedly sometimes. This has improved with the new update. However, there are a lot of glitches happening. The edit tool bar is getting better in not jumping around so much but now it randomly won't show up when you are trying to edit. Other things are doign this as well, like highlighting something for a hyperlink and then not giving the paste function when trying to paste the new link in....several of these types of thing.s.
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Status:
Gathering Information
Submitted on
08-23-2022
03:19 PM
Submitted by
SunlightSpiritR
The new design layout is not very good :(. The undo button goes too many steps back. So sad it is not as user friendly as it was before.
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Status:
Gathering Information
Submitted on
08-23-2022
01:18 PM
Submitted by
FLC_Norfolk
on
08-23-2022
01:18 PM
The new update to the editor is EXTREMELY ANNOYING. Before, I would click on a link to edit it since we use the same format every week and it would allow me to edit the document link. Now I have to click on it twice, scroll backwards through the documents list, and pick something new. Half the time it is adding words in where I don't want them. I recently had to add something and it would not allow me to edit the color. I can't choose the original color text I had before and it defies my ability to go back and fix it. When I go to update pictures, it moves the picture to above the article or below it. It won't leave it where I originally placed it. The only way to circumvent that is to click the picture, then go to library, then choose the picture I want to use--before I could simply drag the picture from the builder into the right space. Also, the way the header is formatted now, it's hard to see and therefore, very easy to miss. Please go back to the previous builder. This is a frustrating upgrade that has made it more difficult to use, not easier.
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Status:
Closed - Not Enough Information
Submitted on
12-03-2022
11:30 AM
Submitted by
PattyB18
on
12-03-2022
11:30 AM
This is the worst editor ever. I don't know why CC keeps making changes that make the experience of composing an email so cumbersome. I will be terminating this service for 2023 after years as a customer.
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Status:
Closed - No Action
Submitted on
12-01-2022
09:17 AM
Submitted by
SamirG70
on
12-01-2022
09:17 AM
I am very unsatisfied with the constant changes to the UI, now thumbnails don't even show, and still to this day 2+ years later, I have continued to bring up how the search is faulty. Please stop trying to add new things and fix what is already here. A search that filters from new to old and a search that can bring up all campaigns with a certain word. Please, do right by your customers and provide a system that works.
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Status:
Closed - Implemented
Submitted on
06-07-2016
02:40 PM
Submitted by
Mr._School_Supp
What are your plans for allowing emojis to be included in subject lines?
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The new version of Constant Contact is not user friendly. Simple COPY and edit of campaigns is taking an extraordinary amount of time which most of us do not have to spare. I do not find any of the features effective. Why does an editing bar stay at only the top and bottom of the campaign? Why when text is pasted in does the cursor move to the top of the campaign - every time? Please bring back the familiar, user friendly constant contact that worked well for your clients. I cannot afford to spend the amount of time now required with this update to edit a simple email campaign. Time is valuable, please fix this!
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Status:
Closed - No Action
Submitted on
01-27-2023
02:31 PM
Submitted by
RobertK.W7
on
01-27-2023
02:31 PM
Wow! You guys you to have great customer care. Not anymore. I see you sent all calls and chats to another country. The people you send me to have no idea what they are doing. Its funny you can hear them typing in the questions because they cant answer the question. It was a good run with you guys
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Status:
Gathering Information
Submitted on
08-24-2022
02:19 PM
Submitted by
Immanuel-Crysta
Please add the HEADER color back to the DESIGN tab. It is a HUGE time sucker to re-color each header for each email. Can't understand why it would have been removed. Thanks!
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Text to Join needs to come back. I do a lot of networking and it's so easy to say to someone "pull out your phone, text hwallen to 22828 and type in your email address when prompted". It's also easy to say that once to a group of people and have them all sign up concurrently. From what I've experienced with QR codes, it needs to be printed (and passed around) or brought up on one phone so another can scan it (now two phones are needed instead of 1 and it's done one on one, not as a group). Once the QR code is launched then a form pops up and the person has to navigate from space to space to fill it out. Registering my attendance at church is where I've experienced the QR code to-form situation. I just write on the paper attendance pad because it's faster so I can get back to the service rather than tab, type, tab, type, tab, type, submit. If it takes too long, no one fills it out. With the removal of this feature, it makes email gathering so much more arduous and not productive. If you're trying to make things easier, you've gone the wrong way. Test it out. Ask a board room of people to join a list and see how long that takes using Text to Join v QR code. I'd like to see the results. If QR wins, then please tell me how to use it more efficiently.
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