Hi @LizH681 thank you for sharing this feedback with us! You are correct, our terms and conditions and prepaid guidelines do state that prepaid account balances are non-refundable. However there absolutely is a 30 day money back guarantee! As long as you cancel within 30 days of signing up, even when you prepay. In fact a member of our Billing Support sent you an email stating this on Monday the 17th at 5:51pm. Were you able to receive this email? If so I would suggest responding directly to that email with any further questions you may have.
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