Adjust timing before "Are you still working?" message pops up

Could you please change the length of time it takes to get logged out due to inactivity? I find it kicks me out too quickly and a constantly logging back in. Thanks!

Top Answer
Caitlin_M
Administrator

The automatic logout is for security reasons, as your account contains sensitive information (Contacts, credit card info, etc.). After 15 minutes of inactivity, you should see an overlay asking if you are still working-- which will stay up for another 15 minutes. 

 

We can't guarantee a commitment to increase the automated time out but it should indicate some awareness that we have heard your feedback and could be considered for a future release.


36 Comments
SHalps
Participant

What's up CC?  I finally get around to searching why I have to constantly log back into CC and see this depressingly long thread addressing the same question for years!

 

Seems like enough of your users are equally frustrated yet you make no effort to make adjustments.  If I were to handle my customer service operation the same way, I would be out of a job.

 

I work in an office and am the only one with access to my computer and know that it is secure.  So unless you have eyes on my workspace, I would think that you should trust me to manage my own affairs and let me decide how frequently I should log in and out of CC.

YCRE
Participant

"What's up CC?  I finally get around to searching why I have to constantly log back into CC and see this depressingly long thread addressing the same question for years!

 

Seems like enough of your users are equally frustrated yet you make no effort to make adjustments.  If I were to handle my customer service operation the same way, I would be out of a job.

 

I work in an office and am the only one with access to my computer and know that it is secure.  So unless you have eyes on my workspace, I would think that you should trust me to manage my own affairs and let me decide how frequently I should log in and out of CC."

 

-- this

 

 

EricS8763
Participant

The constant need to login is ridiculous, especially for people who are working on multiple projects at one time. It's very annoying to have to login over and over again as it impacts my workflow in a big way. The "are you still working" (or whatever it says) message is also annoying as when I say yes, it logs me out and still makes me log back in. I usually need to make edits several times a day and don't want to have to login every single time. Please change this! It's not like I'm working on a laptop using public wifi - I'm always on a secure network.

MatthewP66
Participant
 
MatthewP66
Participant

If you must log the account off automatically/so frequently, could you at least have it direct to the sign-in page so that I know I have to sign back in to make any changes and any changes made are not lost when I go to save only to THEN realize that I was "logged out due to inactivity". 

ErinD857
Occasional Participant

Please at least let us decide for ourselves how long we want to stay logged on in our own settings.

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