I've been a Constant Contact subscriber for many years now, I'm guessing about 10 years now, but it's getting crazy people! I mean you guys really suck.
My list goes from 12,000 to 15,000 emails most of the times, and I send about one or two emails per day to each of those emails since we send news.
I normally prepay for 6 months at a time to saver that extra 5 or 10 percent since you guys are already one of the most expensive services out there, but this month I got an extra charge to my credit card of more than 500 dollars. When I asked support, they said that I had surpassed my email sending limit which was a total of 360,000 emails per month and I sent more than 700,000 so you guys are charging me for every one of those extra emails sent. This is the same amount of emails I send each month and never before I got a crazy charge like this.
This is a total scam, like I said before I've been a client of yours for many many years now and this happens just now, without any notification from you! and at the middle of a 6-month prepaid term which will end in February.
So now, I can't use constant contact because I know I will go over my send limit every month and I will have to pay an extra 500 dollars each month, and I have already paid for the service until february so I basically lost 800+ dollars with your scam.
Am I **bleep**? Of course I am, I'm seeing red.
I understand you guys changing the rules but not on the middle of a billing term, and not without giving the option to your client of cancelling the account and getting a refund. This was just a plain robbery.